5. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. 5. I've tried rebooting the smart hub and trying in a different browser but there's no chang. Everything is going great but I can't set up BT Parental Controls or Web Protect. From reading all the Q’s about this on this forum and the B. There are a range of filters to choose from to block content and usage. . Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). Get 3 months free broadband. Try messaging Darren for help. Bolt-ons. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. Once activated, you will then be able to change your filter level to. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Use your parental control PIN to control access to programmes with an age rating. You can then set up your BT Smart Hub. For example, you can control your children's internet use. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. Packet loss will happen if the cable connections are incorrect and the connection is loose. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. pausing the internet for your children during mealtimes or after bedtime). TVS. Enable parental controls. How about you try respecting your parent's rules. Whenever I try I get the message below with the option greyed out for Parental Controls. Access control - Smart hub 2. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Coverage checker. Existing customer with a BT Hub. There are two PINs: one for parental control and one for payments in BT Player. Plug in and switch on your Mini Hub and wait for it to connect to the 4G network; Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues; Find the best signal location in your house - this is often near a window. Set up your BT Smart Hub 2 by following the instructions in the EE app. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. Block websites and apps: This is a way to protect your. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. The guarantee only applies when your Smart Hub 2. 16. Set good, strong passwords where you are able. If you change your settings, you’ll need to restart your handset. 99/month. . BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Yes, you can use any third party router with BT broadband. I've tried rebooting the smart hub and trying in a different browser but there's no change. This is so frustrating and can't be expected behaviour. From reading all the Q’s about this on this forum and the B. Options. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. Press then go to (Settings) at the top right of Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. Under General, tap Amazon Kids. Existing customer with a BT Hub. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. A scan will show all available SSIDs on the band that is currently in use. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. 168. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. For example, you can control your children's internet use when you're not about. 6. Tap the wheel icon in the upper lefthand corner to open the device’s settings. Trouble is, I can't see. - see in the dark – the app comes with night vision. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. . There are a range of filters to choose from to block content and usage. Find the best signal location in your house - this is often near a window. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. All you need to know about your BT Business Smart Hub. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Parental controls leave search sites such as Google and Bing accessible. 1. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. There are many differences between a Smart Router and a Smart Hub. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. It's free for all BT Broadband customers. The latest firmware for the SmartHub 2 is: v0. Distinguished Sage Mark as New; Bookmark;. 4GHz channel has a throughput of 289Mbps. You can then set up your BT Smart Hub. . Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Unfortunately there is no way of setting it up those controls on a Business Hub. Then click on Configure. 65% of young people aged 11-16 are in favour of the. 168. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. There are two PINs: one for parental control and one for payments in BT Player. Low on minutes, data or texts? Just add one of our bolt-ons. A site is being blocked incorrectly by BT Parental Controls. Re: BT Hub Blocking Access to a Website. 1. The message will offer a choice on whether or not you would like to activate Parental Controls. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. When you set up your BT Hub for the first time, wireless is automatically switched on. Learn how to get the best wi-fi performance at home >. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. From the app, click More then select Your wi-fi network. Open a search engine of your choosing. Scroll down. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Slide the button to Off in the BT. My online account says it's activ. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-A User Guide-SI v6 [2]. Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Good Luck. BT website deletio. You can get BT Parental Controls by accessing them through your My BT account. 1. . On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. 1 254, as BT chap suggested). 2. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Email; Billing. Parental controls wont turn off. You can then set up your BT Smart Hub. Click on the clock icon and set the times when the. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Scroll down to find the option for Manage Your Extras. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. 00. So if anyone has a more elegant solution then. Re: Replacing Smart Hub 2 with an Asus router. e. The guarantee only applies when your Smart Hub 2. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. You have been temporarily locked out. FREE Broadband Extras: The stylish BT Smart Hub 2 with all fibre plans - The UK's most powerful wireless router (also enables you to pause/control individual device access to the internet - which I found to be very useful as a parent), BT Virus Protect with Norton Security - Safeguard up to 15 of your devices from viruses, phishing & other. . Next, select the first device that you want to control and choose the days and times for which you want to set limits. You can then manage your BT TV account and change your Netflix plan. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. I have lost the feature to turn off Parental Controls temporarily (for one hour). Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. There are a range of filters to choose from to block content and usage. When I first started using the. • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. 24 month contract. 1. See how to set up BT Parental Controls and which sites to block. 5. which is BT infinity and using the now tv app on xbox or pc. 5. Yes BT Smart Hub 2. They are easily over come and are device specific. BT’s parental controls offer tight restrictions on what your child can see online. 11ac. Hi Dave, Mine is working now. 4GHz or 5GHz band, depending on. Re: Whole Home Mini Disc Wifi Extenders and Parental control. ft. Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Set Access control feature enable to ‘yes’. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. The parental controls set for your Broadband Backup may be different to those on your normal hub. Check BT Broadband status. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. 3. Full Fibre 900 with Halo 3. Spent over an hour on the phone with helpful BT chap in Swansea, did 'shipping condition' reset to TV and reset hub (pinhole at the back), but no luck. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. Find the best signal location in your house - this is often near a window. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. Please would someone post the fix in words as an answer to this. Prior to this they worked without fault. Learn about online safety. You can get BT Parental Controls by accessing them through your My BT account. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. See the diagram opposite. Due to some special reasons such as application cache, security software protection, VPN encrypted connection, etc. Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. Page 5 Whenever you connect a device to your Hub for the first time, your They’re on the back of your Hub. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. BT Sport; Mobile Plusnet Mobile; Sim only deals. Step 2 – On the Apps screen, select Settings. Enter your BT hub admin password. So I have now bought the excellent Asus RT-N66U. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. Energized. BT Home Hub 4 and. Re: Cannot manage BT Parental Controls. 5. Peel off and apply the pre-paid returns label on top of the original mailing bag label. 168. Parental controls wont turn off. There is also a USB port. Business-related Broadband. Use your parental control PIN to control access to programmes with an age rating. Several issues though – have posted in another forum elsewhere re Access Control. Parental controls for Apple, Android and other devices. Our network reaches over 99% of the UK, so we've got you covered. Home setup, Wi-Fi & network discussions. BT knows being able to browse the web safely is important, especially if you have children – and with our free BT Parental Controls,we help to keep them safe online. TV Packages. Compatible with Velop Whole Home Wi-Fi System, Parental Controls via Linksys App, Works with Alexa) Click For Price: TP-Link: AX5400:Combating that is one of the best uses of Xbox parental controls. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. The default PIN is 1234. 30K views 8 years ago. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. My BT broadband parental control is suddenly broken for more than 1 week now. 5. @nathanrt thanks for posting and welcome to the community, to manage the access controls you need to follow these steps in the MyBT app. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. . Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. Distinguished Sage Mark as New; Bookmark; Subscribe;. Mobile. . Tap Devices in the bottom menu bar. The Account Holder needs to set up and maintain this service. If this works, restart all your devices and then connect them again. Coverage checker. 168. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. Once you’ve clicked on the device, the following screen should appear. Download Link - Direct Download, Instant Download. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Although this is being looked at for a future firmware update. Payment PIN help. Your Parental control PIN is set on each box. Network IP on Macbook now shown as 192. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. Bills & Packages; BT Groups. I’ve since upgraded to a Ubiquiti kit. while BT customers require a BT Smart Hub 2. BT Parental Controls is a network based solution designed to help parents protect their children online. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. com, reset hub, phoned bt customer services, but nothing works. Hi, Thanks for posting, and welcome to the community. Flexible and affordable sim only deals with no contract. 168. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. The tool is quick and easy to set up and simple to manage. BT Parental Controls help keep your children safe online. 5. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. My Smarthub keeps adding additional Mac addresses into the Access control page and then turning off all devices connected on wifi. It uses a mobile signal to connect your devices until we've fixed the fault. Options. 10-04-2021 3:27 PM. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Find the best signal location in your house - this is often near a window. If the MAC address is changed, then there would be no connection. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. Re: BT Hub Blocking Access to a Website. 1. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. Recordings are only available to watch on the TV box on which they were recorded. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. There are a range of filters to choose from to block. Pack your Mini Hub with all cables and instructions into the original box. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. 254 into the address bar. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. Post crossed with post. licquorice. . This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Choose apps to restrict. . Free P&P and no upfront costs. Your hub might need to update its software. BT Complete Wi-Fi – Performance. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. ThatÕs why we include BT Parental Controls free with all our broadband packages. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. For BT Access Control to work you need to switch it on. We regularly release software upgrades for our Hubs. Yes, I have considered that. Select Next. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. Let your kids browse online safely. 1. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. Follow these simple steps to permanently remove BT Parental Controls. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Annual price changes and terms apply. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. A master reset will delete all personal configuration settings on your BT 4G Home Hub. 1. My BT App The quickest way to manage your BT account on the go and get help with your BT products if you need it. Our network reaches over 99% of the UK, so we've got you covered. Cell Phones. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Prices and terms subject to change during the contract term. . 168. 3. @SteveoSteve. 0 Ratings. Important! There are two kinds of PIN for BT TV. Before you go ahead, try these steps to improve your wireless connection. There are a range of filters to choose from to block content. If you have full fibre FTTP, you simply need a router. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Tried everything from firmware, resets, settings, ipv6 etc etc. For business and public sector; For global business; Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Set up your card in minutes. Bolt-ons. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. BT Sport; Mobile Plusnet Mobile; Sim only deals. It's free for all BT Broadband customers. Flexible and affordable sim only deals with no contract. If you delete your account – your settings will be lost. Follow these easy steps to set up BT Parental Controls to block YouTube:Hi, I've spent about 1. With BT access controls you can manage how your device accesses the internet during certain times of the day. Check the instructions that came with your router for how to do. Bolt-ons. indd 4 05/06/2017 14:43Hi, I was wondering if anybody could advise me on alternatives routers I can use with my service other than the Bt smart hub 2? The reason behind me wanting to use a different router is for better parental controls, the parental controls don’t really work for me right now 😐 as soon as the devices go off a new ip address is issued and my son is. Bolt-ons. More about parental controls and payment PIN. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. To set up parental controls, you should: Log in to My BT. Just log in to. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. How to turn off BT Home Hub Smart Setup. 4GHz or 5GHz band, depending on. If you have FTTC (I e your hub plugs into the master socket) rather than full fibre (FTTP), you need the DSL modem/ router version rather than the RT router only version though. Flexible and affordable sim only deals with no contract. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. I have seen other posts with similar issues and have tried the solutions recommended. . You can use any router you like as long it is the appropriate type for the service you have. Unfortunately there is. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoHi, I'm so sorry your parental controls have stopped working. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID.